PandaWise Privacy Policy
PandaWise (“we,” “us,” or “our”) is a mobile app that helps you scan grocery barcodes and understand nutrition, ingredients, and personalized fit. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account information. If you create an account, we collect your email address through Firebase Authentication.
- App data you save. When signed in, we sync your saved products, scan history, dietary preferences, and display settings to Firebase Firestore so they are available across your devices.
- Local device data. If you use PandaWise without an account, the same app data is stored locally on your device using on-device storage.
- Barcode lookups. When you scan or search for a product, PandaWise sends the barcode to Open Food Facts for nutrition, ingredients, and other product details. We do not send your account email as part of those lookups.
- Product image lookups. When Open Food Facts does not include a product photo, PandaWise sends the barcode to UPCitemdb to retrieve an image. Some app builds may also use Go-UPC for image lookups when that integration is enabled. These image lookups are not linked to your account email.
- On-device reference data. PandaWise uses publicly available additive taxonomy and regulatory reference data (including metadata from Open Food Facts) to score ingredients; this reference data is bundled with the app and is not linked to your identity.
- Camera use. PandaWise uses your device camera only to scan barcodes. We do not store or transmit photos or video from the camera.
- Purchase information. If you buy the lifetime unlock, payment processing is handled by Apple App Store or Google Play. RevenueCat helps us verify purchase status. We do not receive your full payment card details.
- Support communications. If you email us for help, we receive the information you choose to include in your message.
- Crash and error reports. If the app encounters an unexpected error, we may collect diagnostic information such as error messages, stack traces, device type, operating system version, and app version through Sentry. We do not intentionally collect your account email in crash reports.
How we use information
- Provide core app features such as scanning, scoring, saving, syncing, and purchases.
- Authenticate your account and restore purchases across devices.
- Respond to support requests and fix problems.
- Improve reliability, security, and product quality.
What we do not do
- We do not sell your personal information.
- We do not use third-party advertising networks in PandaWise.
- We do not use the camera for anything other than barcode scanning.
Service providers
We use trusted providers to operate PandaWise:
- Google Firebase (authentication and cloud sync)
- Sentry (crash and error reporting)
- RevenueCat (purchase and entitlement management)
- Apple App Store and Google Play (in-app purchases)
- Open Food Facts (public product database lookups)
- UPCitemdb (barcode image lookups when Open Food Facts has no photo)
- Go-UPC (barcode image lookups on builds where that integration is enabled)
These providers process data on our behalf according to their own privacy policies and applicable agreements.
Data retention and deletion
Signed-in users can delete their account from the You tab in PandaWise. Account deletion removes your synced cloud data and Firebase Authentication account. Data stored only on your device can be removed by deleting the app or clearing app data from your device settings. See our account deletion page for step-by-step instructions and details on what data is deleted or kept.
Children
PandaWise is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
Security
We use industry-standard measures through our service providers to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International users
PandaWise is operated from the United States. If you use the app from another country, your information may be processed in the United States or other countries where our providers operate.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the effective date above.
Contact us
Questions about privacy or data requests: meziashi@gmail.com